Client: FTSE 100 Financial Company, North West
The client, a well-known financial services provider, had invested in ‘off the shelf’ systems-monitoring software but it had specific requirements for monitoring bespoke applications. These requirements could not be met with ‘out-of-the box’ software so a custom application was required. AppScope was commissioned to devise a cost effective solution.
Following consultations with the client, AppScope conducted its own research with the third party tool and discovered that the software allowed customisation.
Equipped with a good understanding of the client’s end goal, the AppScope team was able to develop new, customised software that the monitoring software itself could run. After a period of discussion and testing, it installed the upgraded system.
With the customised software installed, the monitoring system was able to return the correct data, which allowed senior managers to monitor their bespoke applications easily and effectively.
The client subsequently wrote to AppScope, saying: “Thank you for your efforts. We weren’t getting the support from the vendor, but you stepped in just in time.”
Client: Vehicle Communications Company, North West
The client, a specialist vehicle communications business, managed orders and scheduled the work of its engineers using Microsoft Excel. It was experiencing an increasing volume of sales and, as a result, its job management system was becoming more and more difficult to manage. It therefore required a new scheduling system to manage orders, book ‘nearest available’ engineers and dispatch parts, all in the most timely possible manner.
AppScope worked with the client to thoroughly understand the problem in the context of the company’s broader operations. Having discussed the project and considered possible solutions, an approach was agreed.
AppScope then developed a system with a database back-end that integrated with Google Maps. A third party SMS service was also developed, showing views for both schedulers and management.
AppScope’s new job management solution enabled the client to increase the volume of sales without incurring additional overheads on staff time. As a result of its clearer, more efficient access to information, it was also able to deliver a better customer experience overall.
The client reported: “Without the system I don’t know how we would have coped with the workload …”
Client: Financial Company, Home Counties
A blue-chip multinational company needed its event management system to be integrated with another system used by the 24×7 team. The principal objective was to obviate the need for operational staff to use two separate systems. AppScope was commissioned to simplify the processes, to reduce the need for training and to provide a better, more consistent overview of information.
Simply avoiding the use of the exiting event management system was not an option for a number of reasons. Most event management systems tend to have transient data, which is of critical importance. In order to deliver the solution, data from multiple sources therefore had to be retrieved and kept up-to date. This was then fed into the first-level event management system as enriched data.
The final task entailed creating the interface between the two systems. This required a thorough understanding of how each system operated and of the application programming interface (API).
The solution was tested with the client, thoroughly documented, and then introduced into the production system using a staged approach. All project objectives were achieved and the project was delivered on time and on budget.