Client: Vehicle Communications Company, North West
The client, a specialist vehicle communications business, managed orders and scheduled the work of its engineers using Microsoft Excel. It was experiencing an increasing volume of sales and, as a result, its job management system was becoming more and more difficult to manage. It therefore required a new scheduling system to manage orders, book ‘nearest available’ engineers and dispatch parts, all in the most timely possible manner.
AppScope worked with the client to thoroughly understand the problem in the context of the company’s broader operations. Having discussed the project and considered possible solutions, an approach was agreed.
AppScope then developed a system with a database back-end that integrated with Google Maps. A third party SMS service was also developed, showing views for both schedulers and management.
AppScope’s new job management solution enabled the client to increase the volume of sales without incurring additional overheads on staff time. As a result of its clearer, more efficient access to information, it was also able to deliver a better customer experience overall.
The client reported: “Without the system I don’t know how we would have coped with the workload …”